SybizSuper FAQs
Your SybizSuper questions answered
The topic links below will help you find answers to frequently asked questions regarding SybizSuper and managing SuperStream (Payday Super) through Sybiz Visipay and the Sybiz Employer Portal.
You can click on the links below to jump straight to each section.
These FAQs are updated regularly so be sure to return whenever a question arises.
What is SybizSuper?
SybizSuper is the name of Sybiz’s SuperStream compliance service, allowing Sybiz users to transmit employees’ superannuation data to their existing super funds through a secure, automated online portal.
Utilising Sybiz Visipay and the Sybiz Employer Portal, members of SybizSuper can export their employees’ superannuation data from their payroll solution and upload it to the Portal. In a future version of Sybiz Visipay, a ‘one-touch’ transfer solution (like with Single Touch Payroll) may be introduced.
To export a SuperStream file from Sybiz Visipay, click on the Utilities menu and click SybizSuper Export on the ribbon bar, then select file version 3. This will save a .SAFF file to your computer.
For pays in the 2026/27 financial year and beyond, click SybizSuper Transfer on the ribbon bar and select 'Process Transfer'.
Once you have logged onto the Sybiz Employer Portal, choose ‘Upload a new file,’ found under the ‘Contributions’ menu. You will be able to upload your contributions by clicking ‘Select file to upload’ button, then navigate to where you saved the .SAFF file exported from Sybiz Visipay.
SybizSuper submissions cannot be post-dated, but this functionality may be implemented in the future.
- A one-third reduction in service fees (compared to the old SybizSuper portal).
- Uniquely tied to your Sybiz Visipay solution; enter data in your payroll solution and it flows through to the Sybiz Employer Portal.
- Access additional functionality designed to help users streamline submissions, secure employee data and keep up with ATO requirements.
Using the Sybiz Employer Portal
Yes we have a user guide available for download.
You can view your submission history by clicking on ‘Contribution Submission History’ under the 'Contributions' section of the Sybiz Employer Portal dashboard or by choosing ‘Submission history’ from the ‘dashboard’ drop down menu. Applying filters will allow users to search for specific submissions.
You can check status of payments by going to your dashboard on the Sybiz Employer Portal and clicking on ‘Payments’ under the 'Contributions' section or by choosing ‘Payment’ from the ‘Dashboard’ drop down menu. Here you can use the filter options to find batches, check on the payment status and click on ‘Actions’ for a breakdown of that payment.
You can correct any errors from within the Sybiz Employer Portal and re-attempt submission. You can find more information on each exception by clicking into the member highlighted with the error.
You should also make any changes to your Sybiz Visipay data to ensure you do not receive the same error in the next period.
This is used by super funds to provide information regarding a specific member or specific contribution. You will need to contact the fund directly for clarification on what each message means.
You can use the ‘Create an Ad Hoc Contribution’ option from the dashboard to make one off payments.
From your Sybiz Employer Portal dashboard, click ‘Create an Ad Hoc Contribution.’ Here you can manually set the date range by clicking the ‘Use Specific Dates’ check box, then select 'Add members' to select the relevant employee/s. Once the member details have been added you can input the contribution amount and click submit.
Yes. The Sybiz Employer Portal is designed for uploading and submitting STP and SuperStream/Payday Super contributions.
If you are using the Sybiz Employer Portal for Single Touch Payroll, you can complete and send the SybizSuper Product Disclosure Statement to our BusinessCare staff to begin using SuperStream functionality.
You can click through to the submission and remove the TFN, this will allow you to submit. Once the employee receives their TFN you can update Sybiz Visipay accordingly.
It is possible the SMSF has had a lapse in compliance and has had its status changed by the ATO. Search for the SMSF's ABN using the Super Fund Lookup service for more information. In most cases this will be an issue for the SMSF trustees and members to resolve and members may need to temporarily re-direct contributions to a compliant fund.
When submitting the file through SybizSuper, you will be presented with a member matching exception asking you to review some Key Data changes.
You will need to accept the Key Data changes then click into the employee. Here you will be presented with two sets of data for this member. One will show file data and ask you to create new member. The other shows data previously held for that member.
To update the Member correctly, please choose the file record and create new member.