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Important information for customers

Sybiz Vision and Sybiz Visipay 27 include advances in technology to keep up with the ever-changing software environment. If you are planning on upgrading to Sybiz 27, there are some important technology and behaviour changes you need to be aware of.

As always, we recommend you utilise the expertise of your Sybiz Business Partner to ensure any platforms, customisations and add-ons are ready for action prior to upgrading.

See the Sybiz Vision and Sybiz Visipay What’s New pages for more information about the new features and exciting enhancements in this release.


General information

The following changes affect both Sybiz Vision and Sybiz Visipay.

Minimum supported version of Microsoft SQL Server

The minimum supported versions of Microsoft SQL Server for Sybiz Vision 27 is 2017 (the same as the previous three versions). These compatibility levels are enforced with a message displaying on upgrade to version 23.00+ if the user’s minimum requirements fall outside of this scope prior to the database being upgraded.

We recommend that anyone upgrading their Microsoft SQL Server upgrades to the latest version available at the time, rather than to the minimum supported version, for not only greater longevity but also better performance capabilities. 

Operating system compatibility

Certain older operating systems (Microsoft Windows XP, some versions of Microsoft Windows Vista and Microsoft Server 2003), Microsoft SQL Server (2008, 2008R2, 2012, 2016), and Microsoft Windows Server 2012 are not compatible with Sybiz 27.00 — if uncertain, consult your Authorised Business Partner prior to upgrading. Microsoft Windows 11 is supported for Sybiz 27, with compatibility extending to some other later versions of Sybiz solutions.

DevExpress version

Version 27.00 of Sybiz products utilise DevExpress version 26.1.5


Sybiz Vision information

Web API requires upgrading

Web API requires upgrading to the latest version when upgrading Sybiz Vision 27.00 due to new security restrictions in place and other technology updates.

Custom field display may require some reconfiguration

Custom Fields, also known as Extended Properties will appear with a '- ep' suffix in some areas of the software. As a result, custom fields that are placed in columns in standard grids (e.g. customer, product) and custom fields on transaction lines (i.e. grid area) will need to be added back where necessary using the right click 'Column Chooser' option.

Admin Tool is now a command-line parameter

Enabling Admin Tools has been removed as an option from the Vision config file. To enable Admin Tools, run the program (Vision.exe) with the command-line parameter "/ADMINTOOLS".

Deprecation of credit card clearing accounts

The existing credit card account type has been renamed 'Credit Card Clearing' for legacy purposes and a new liability account type of 'Credit Card Accounts' has been added. Existing accounts and segments will display warnings advising users to change or create a new account. We strongly recommend businesses currently utilising this type of account for a clearing account to switch to a the new 'Credit Cards' account type for business credit cards. New databases will not have the legacy 'Credit Card Clearing' account type in their database. Business credit card accounts that are currently configured as 'Own Currency Overdrawn Bank Accounts' can remain as such.

Changes to cashbook processing

Standard payment and receipt report layouts will now exclude GL, SV and JC line types. Customised versions of these reports might need modification due to changes in behaviour for those line types which didn't used to default to print.



Sybiz Visipay information

ESS requires upgrading

ESS requires upgrading to the latest version when upgrading Sybiz Visipay 27.00 due to new security restrictions in place and other technology updates.