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Terms of use

Notice specific to software available on this web site

Any software that is made available to download from this site is the copyrighted work of Sybiz Software and/or its suppliers. Use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). An end user will be unable to install any Software that is accompanied by or includes a License Agreement, unless he or she first agrees to the License Agreement terms.

Any reproduction or redistribution of the Software not in accordance with the License Agreement is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited, unless such reproduction or redistribution is expressly permitted by the license agreement accompanying such software.

The software is warranted, if at all, only according to the terms of the license agreement. Except as warranted in the license agreement, Sybiz Software corporation hereby disclaims all warranties and conditions with regard to the software, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non infringement.

For your convenience, Sybiz Software may make available as part of the services or in its software products, tools and utilities for use and/or download. Sybiz Software does not make any assurances with regard to the accuracy of the results or output that derives from such use of any such tools and utilities. Please respect the intellectual property rights of others when using the tools and utilities made available on the services or in Sybiz Software software products.

Notice specific to documents available on this web site

Permission to use Documents (such as white papers, press releases, datasheets and FAQs) from the Services is granted, provided that (1) the below copyright notice appears in all copies and that both the copyright notice and this permission notice appear, (2) use of such Documents from the Services is for informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and (3) no modifications of any Documents are made. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Documents specified above do not include the design or layout of the sybiz.com.au web site or any other Sybiz Software owned, operated, licensed or controlled site. Elements of Sybiz Software Web sites are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from any Sybiz Software Web site may be copied or retransmitted unless expressly permitted by Sybiz Software.

Sybiz Software and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published as part of the services for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind. Sybiz Software and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. In no event shall Sybiz Software and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from the services.

The documents and related graphics published on the services could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Sybiz Software and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time.

Notices regarding software, documents and services available on this web site

In no event shall Sybiz Software and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the services.

Member account, password, and security

If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You are entirely responsible for any and all activities that occur under your account. You agree to notify Sybiz Software immediately of any unauthorized use of your account or any other breach of security. Sybiz Software will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Sybiz Software or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.

No unlawful or prohibited use

As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any Sybiz Software server, or the network(s) connected to any Sybiz Software server, or interfere with any other party's use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks connected to any Sybiz Software server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.


Use of services

The Services may contain e-mail services, bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, photo albums, file cabinets and/or other message or communication facilities designed to enable you to communicate with others (each a "Communication Service" and collectively "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:

  • Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information.
  • Upload, or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.
  • Use any material or information, including images or photographs, which are made available through the Services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party.
  • Upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner.
  • Falsify or delete any copyright management information, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses.
  • Violate any applicable laws or regulations.
  • Create a false identity for the purpose of misleading others.
  • Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Services or other user or usage information or any portion thereof.
  • Sybiz Software has no obligation to monitor the Communication Services. However, Sybiz Software reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Sybiz Software reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.
  • Sybiz Software reserves the right at all times to disclose any information as Sybiz Software deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at Sybiz's sole discretion

Always use caution when giving out any personally identifiable information about yourself or your children in any Communication Services. Sybiz Software does not control or endorse the content, messages or information found in any Communication Services and, therefore, Sybiz Software specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Services.

Materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.

Links to third party sites

The links in this area will let you leave Sybiz's site. The linked sites are not under the control of Sybiz Software and Sybiz Software is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Sybiz Software is not responsible for webcasting or any other form of transmission received from any linked site. Sybiz Software is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Sybiz Software of the site.



Privacy Policy

Last Updated: July 2026

1. Introduction

Sybiz Software Pty Ltd (“Sybiz”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and the choices available to you.

By using our products, services or website, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.


2. Who We Are

Sybiz Software Pty Ltd

ABN: 22 007 969 913

Address:
43 Fullarton Road
Kent Town SA 5067
Australia

Email: sybiz@sybiz.com

Telephone: +61 8 8130 7000

 

3. What Personal Information We Collect

Depending on your relationship with us, we may collect:

Contact Information

  • Name
  • Business name
  • Job title
  • Business address
  • Email address
  • Telephone numbers

Account Information

  • Customer account details
  • Licensing information
  • Subscription details
  • Support contract information

Technical Information

  • Device information
  • Browser type
  • Operating system
  • IP address
  • Log files
  • Diagnostic information
  • Crash reports
  • Software version information

Support Information

When providing technical support, we may collect information relating to:

  • Support requests
  • Error logs
  • Screenshots
  • Database information
  • Configuration details
  • Files provided during troubleshooting

Where practical, customers should avoid providing unnecessary personal information in support materials.

Website Information

When visiting our website we may collect:

  • Pages visited
  • Time spent on pages
  • Referral websites
  • Cookie identifiers
  • Analytics information
  • Session information

 

4. How We Collect Personal Information

We may collect personal information:

  • directly from you
  • when you purchase our products or services
  • when you request technical support
  • when you complete online forms
  • when you subscribe to newsletters
  • when you register for webinars or events
  • when you communicate with us by email or telephone
  • when you visit our website
  • from authorised business partners or resellers
  • from publicly available sources where appropriate

 

5. Why We Collect Personal Information

We collect personal information so we can:

  • supply our software and services
  • administer customer accounts
  • provide technical support
  • process payments and invoices
  • communicate product updates
  • improve our products and services
  • maintain software security
  • detect fraud or misuse
  • comply with legal obligations
  • respond to enquiries
  • conduct customer satisfaction surveys
  • send marketing communications where permitted by law

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.

 

6. Disclosure of Personal Information

We may disclose personal information to:

  • Sybiz employees
  • authorised Sybiz distributors and resellers
  • contractors assisting us to provide services
  • cloud hosting providers
  • IT service providers
  • payment processors
  • professional advisers
  • government agencies where required by law

We do not sell your personal information.

 

7. Overseas Disclosure

As an international business, authorised Sybiz personnel located in Australia and other countries may access personal information where necessary to provide products or support.

We may also use reputable cloud service providers whose infrastructure may be located outside Australia.

We avoid transferring personal information where possible but where personal information is transferred internationally, we take reasonable steps to ensure it receives an appropriate level of protection consistent with applicable privacy laws.

 

8. Cookies and Website Technologies

Our website uses cookies and similar technologies to:

  • keep our website operating correctly
  • remember your preferences
  • analyse website traffic
  • improve website performance
  • understand how visitors use our services

Cookies may be essential, functional or analytical.

Most browsers allow you to disable or manage cookies through browser settings.

 

9. Website Analytics

We may use third-party services to help us understand website usage and improve our services.

These may include:

  • Google Analytics
  • Google Search Console
  • Mouseflow
  • Kentico
  • SurveyMonkey
  • other similar providers

These providers may collect information including IP address, browser information, device information, approximate location, website interactions and session activity in accordance with their own privacy policies.

 

10. Security of Personal Information

We take reasonable technical, administrative and physical measures to protect personal information against:

  • unauthorised access
  • misuse
  • interference
  • loss
  • alteration
  • disclosure

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

 

11. Data Retention

We retain personal information only for as long as necessary to:

  • provide our services
  • comply with legal obligations
  • resolve disputes
  • enforce agreements
  • maintain appropriate business records

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where practicable.

 

12. Access and Correction

You may request access to the personal information we hold about you.

You may also request that inaccurate or incomplete personal information be corrected.

Requests should be sent to the Privacy Officer using the contact details below.

 

13. Your Privacy Rights

Subject to applicable law, you may have rights to:

  • access your personal information
  • correct inaccurate information
  • request deletion of personal information
  • object to certain processing activities
  • withdraw consent where processing is based on consent
  • request a copy of your personal information where applicable

Some rights may be limited by Australian law or other legal obligations.

Right to Request Erasure ("Right to be Forgotten")

If you are located in a jurisdiction where applicable privacy laws provide this right, including the General Data Protection Regulation (GDPR), you may request that we erase personal information we hold about you.

We will consider requests for erasure where:

  • the personal information is no longer necessary for the purpose for which it was collected; 
  • you withdraw your consent (where processing is based on consent) and there is no other lawful basis for processing; 
  • you object to processing and there are no overriding legitimate grounds for continuing the processing; 
  • the personal information has been unlawfully processed; or 
  • erasure is required to comply with applicable law. 

We may be unable to erase certain information where we are required or permitted by law to retain it, including for taxation, accounting, legal, contractual or security purposes.

Requests should be submitted to our Privacy Officer using the contact details provided in this Privacy Policy. We will respond to requests within the timeframes required by applicable privacy laws.

 

 

14. Data Breaches

If we become aware of an eligible data breach involving your personal information, we will comply with our obligations under applicable privacy laws, including notifying affected individuals and regulators where required.

 

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

 

16. International Users

If you are located outside Australia, your personal information may be transferred to and processed in Australia or other countries in which Sybiz or its service providers operate.

Where applicable, we will comply with relevant international privacy laws governing those transfers.

 

17. Complaints

If you believe we have breached your privacy, you may submit a complaint to:

Privacy Officer
Sybiz Software Pty Ltd
43 Fullarton Road
Kent Town SA 5067
Australia

Email: privacy@sybiz.com (or sybiz@sybiz.com)

We aim to acknowledge complaints promptly and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

18. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website and the “Last Updated” date will be amended accordingly.

We encourage you to review this policy periodically.